Every license includes 12 months of support and bug fixes. Tickets are answered by the developers who wrote the plugin, Monday to Friday, 09:00–18:00 UTC+3.
First replyWithin 1 business day
ChannelHelp desk tickets from your account, or e-mail
UpdatesDownloads in My licenses, with every license
After 12 monthsThe plugin keeps working. Renew at 50% for updates and support.
What support covers
Help with installing, configuring and updating our plugins.
Fixing defects in our plugins. Fixes reach everyone as updates.
Fixing conflicts with other plugins or themes when our plugin causes them.
Explaining how a feature works, and critical security fixes for every license holder.
Not included: custom development for one store, problems caused by modified core files or edited code, and general WooCommerce, hosting or server administration. The details are in the support policy.
What to include in a ticket
The plugin, its version, your license key and the store domain;
Your WordPress and WooCommerce versions, the theme and the PHP version;
What you did, what you expected and what happened instead;
Screenshots or log lines. Never send passwords by e-mail.
Contact
Customers: open a ticket from your account, so your license details are attached. Pre-sales questions and plugin requests: open a ticket without an account, or write to us. We reply within 1 business day.